Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Digital Connor inc., a company incorporated in British Columbia, Canada (“SubAgent,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you use the SubAgent website at subagent.pro and our related applications and services (the “Service”).

We are committed to handling your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using the Service, you consent to the practices described in this Policy.

1. Information We Collect

Information you provide:

• Account information — your name, email address, and password (passwords are stored in hashed form by our authentication provider).
• Billing information — when you subscribe or purchase credits, our payment processor collects your payment details. We do not store full payment card numbers ourselves (see “Payments” below).
• User Content — the text, prompts, files, images, video, and other material you submit to the Service so that our Agents can process it and generate output.
• Communications — information you provide when you contact us for support or otherwise correspond with us.

Information collected automatically:

• Usage data — how you interact with the Service, such as which Agents you use, credit consumption, timestamps, and feature usage.
• Device and log data — IP address, browser type, device information, and similar technical data.
• Cookies and similar technologies — used to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not work without them.

2. How We Use Your Information

We use personal information to:

• provide, operate, and maintain the Service, including processing your User Content through AI Agents;
• create and manage your account and authenticate you;
• process payments, subscriptions, trials, and credit purchases;
• personalize and improve the Service, including tailoring Agent behavior to your stated preferences;
• communicate with you about your account, transactions, support requests, and important changes;
• monitor for, prevent, and address fraud, abuse, security issues, and violations of our Terms; and
• comply with legal obligations.

We process your information on the basis of your consent, the performance of our contract with you, and our legitimate business interests in operating and improving the Service.

3. AI Processing and Third-Party Providers

To deliver the Service, your User Content and certain inputs are transmitted to and processed by third-party artificial intelligence providers that power our Agents. These providers process your inputs to generate output and operate under their own terms and privacy and data-handling practices.

We work to limit the data shared with these providers to what is necessary to provide the Service. We do not sell your personal information or your User Content.

4. How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers — with third parties that help us operate the Service, including:
  • Stripe for payment processing;
  • our cloud hosting and database provider for authentication and data storage;
  • AI model providers for generating Agent output;
  • analytics and infrastructure providers.
• Legal and safety — when we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of SubAgent, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

5. Payments

Payments are processed by Stripe. When you make a purchase, your payment card and billing details are collected and processed directly by Stripe in accordance with its privacy policy. We receive limited information such as the status of a transaction and the last four digits of your card, but we do not store your full payment card information on our systems.

6. Data Storage and International Transfers

Your information, including account data and User Content, may be stored and processed on servers located outside your province or country, including in the United States, where our service providers operate. By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data-protection laws than your own. We take reasonable steps to ensure your information is protected in accordance with this Policy and applicable law, including PIPEDA.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required or permitted by law to retain it.

8. Your Privacy Rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• withdraw consent to our processing (which may limit your ability to use the Service);
• request deletion of your personal information; and
• request information about how your personal information has been used and disclosed.

To exercise any of these rights, contact us at support@subagent.pro. We will respond within the timeframes required by applicable law. You also have the right to make a complaint to the Office of the Privacy Commissioner of Canada if you believe your privacy rights have not been respected.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a person under 16 has provided us with personal information, contact us at support@subagent.pro and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting a notice on the Service or updating the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, contact:

Digital Connor inc.
Attn: Privacy
Email: support@subagent.pro

SubAgent is a service of Digital Connor inc., British Columbia, Canada.